Warranty


Warranty Details.

Our warranty covers any repairs and materials used by our servicemen for 18 months from our first visit. Your entire house is also covered for entry points missed by our servicemen.

If a possums return through our repairs or missed entry points we will remove the possum and repair entry points with no extra charges.

If we cannot remove possums a refund will be offered and our repairs removed.

Our warranty is unconditional on your house as it stands. Any alterations to your house or damage caused by anything but our servicemen is not covered.

Using Your Warranty

If you have used our service and have noises return please follow this guide to ensure we can assist.

1. Have you paid? We provide a money back guarantee if we can not solve the problem. We can not continue to work on the problem until payment is made after our first visit. (Does not apply to tenants of leased properties)

2. Are noises back in the same place? Possums will always return to the same "bed room". Unless a possum can not access the same area of your house it will end up back in the same place. Noises in other areas can be possums trying to get back in, if we still have our hatch attached to your house the may be scratching at it. Monitor times of sounds for two nights to be sure its a re-entry.

3. What time are noises? Possums are creatures of habit and will make noises as they come and go each morning and evening. Rats are more likely to make noises through the night and are more likely to be scratching for periods as they gnaw on wood to slow the growth of their teeth. Rats often become more active once possums are removed. Monitor the time's of sounds and report back to your serviceman.

Failing to follow this guide for warranty use may incur extra charges or $110 for unnecessary visits to your house.

  • “Thanks so much for your work on our house. All aspects of the service were excellent and the result has been fantastic- no more sleep disturbances and night scratching noises! We will definitely recommend you guys. Please send an invoice soon and will gladly pay.”

    ~ Adam and Jess Read More
  • “Just wanted to say a big thanks to Casey!
    He was a pleasure to deal with and kept me informed every step of the way! Casey's professionalism was outstanding.
    Once again, Thank you for your help in the removal of the tenant who was paying his rent.”

    ~ Belinda Foreman Read More
  • “Thank you very much for solving our Possum problem with such professionalism and no fuss! Many thanks and Kind regards.”

    ~ Allison H Read More
  • “Thank you for your very prompt service today, Casey arrived after a bit of confusion but I found his manner very reassuring. His knowledge of the job in hand were very good and assured me from the start. He worked out quite quickly where our pesky possums were coming and going and quickly started to fix the problem.”

    ~ Regards Bob P Read More
  • “I was being driven mad by noisy possums who had invaded my roof but one call to 1800 POSSUMS and Luke organised a time to come and remove the offending creatures and possum proof our roof at the same time. Highly recommend the service.”

    ~ Mike - South Yara Read More
  • “We didn't think it was possible to posssum proof our old home. 1800POSSUMS proved us wrong and guaranteed it. Possum free at last. Thanks Possums.”

    Read More
  • “We are very happy customers- great service.”

    ~ Jess and Adams Read More
  • “Loved the service and no signs of possums since.”

    ~ Amber Read More
  • “A rather belated thank you to Jarred for dealing with a more than usually difficult job. Not easy to block such an irregular possum entry in a rather awkward spot. No noises in the walls and I hope it will stay that way! Many thanks and very best wishes.”

    ~ Traudl Moon Read More